PrestaShop Customer Service Features
Order status notifications
Clients will appreciate having the possibility of tracking their orders. PrestaShop allows the creation and customization of automated status messages and your clients can be informed in real time when their order is being processed, when it's been sent out and what's the estimated shipping time.
Centralized Customer Service
PrestaShop will gather all received messages and display them in a centralized panel without making you navigate through multiple sections. Therefore, the processing of all these messages will become more efficient, improving response time and client satisfaction.
Orders from the Back Office
Prestashop's Back Office offers many order editing possibilities. You will be able to modify existing orders that have not yet been sent out and you can create new orders for your customers in case they contact you by phone or they require assistance with purchasing your products.
Automated email alerts
For every new order you will receive automated email notifications which will speed up the processing time and offer your customers fast and good service. Email notifications can also be set up to inform you if stock for a specific product reaches a certain threshold in order to quickly get in touch with the supplier and ensure that hot-selling items are always available in your store.
Information security
SSL Certification and PCI Compliance ensure a secure way of transmitting information online thus everything entered by the customer, from contact details to payment information are encrypted and always safe. Guaranteeing this safety is vital for all businesses involved in ecommerce and is an aspect customers take great interest in.